Delivery, Returns & Refunds

Delivery 

Your item will be delivered on the first day of your rental period. You will receive an email no later than the day before your rental period begins with tracking and confirmation of dispatch. We send all items via Royal Mail and the item may require a signature upon delivery. 

Returns

Simply return your item using the box that your item was delivered in. The return address will be provided on the card inside the box. Items should be returned via Royal Mail Special Delivery as they are then insured for their full value. Please drop your item off on or before the last day of your rental. Items must be dropped by 12pm on the last day of your rental.

If your return date is a Sunday or Bank Holiday, you must post your return back to us by 12pm on the following day. 

Please contact info@taitero.co.uk if you have any issues or delays in returning your item. 

Refunds

We offer a try on service to help customers find their perfect outfit.  To help find and pick the right outfit we also offer styling and sizing assistance – just hit the WhatsApp button on the left or email info@taitero.co.uk 

If for any reason, you do not wear your outfit, we offer rental credit for unworn items.