Last Updated: 18 February 2024
GENERAL TERMS & CONDITIONS
The following words have the following meanings in these Terms & Conditions:
We, our, us are Taite Ro. registered in England and Wales under company number 12880711 and have our registered office at 12 St Augustine’s, Bedford, MK402ND.
Site is www.taitero.co.uk.
You are a visitor to the Site.
Account means the account you create with us if you register with the Site.
Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Site.
Regulations means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
User means any person, firm or company using the Site for any purpose.
Please read these Terms & Conditions (“Terms”, “T&Cs”) carefully before using the Site.
Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Site. These Terms apply each time you visit the Site, and we will assume that you have read them before you use the Site or the services we offer.
We reserve the right to make changes to these T&Cs at any point without notice. We do not guarantee that the Site, or any content on it, will always be available or uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
We recommend that you print a copy of these Terms for future reference.
By accessing or using the Site you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Site.
When you create an Account you promise that:
You will only have one Account with us;
All information you submit is accurate and truthful;
You will keep this information accurate and up-to-date;
You will not share your Account with anyone else;
You will keep your Account details confidential;
You will not give your username or password to anyone else;
You will log off when you exit the Site; and
Your username will not be offensive, suggest that you are someone else or that you represent a trade or brand name. We can change a username if we think it breaks this term.
We may close your Account if you break these Terms & Conditions or if there has been no activity on the Account for 12 months.
If any payment we send to your bank account is refused and you do not supply us with an alternative bank account within 28 days of us asking you, we may keep that payment to cover our costs and you will be entitled to nothing.
If you do anything which we think might be fraud, we may report those actions to the Police and the money standing to the credit of your account may be returned to any merchants involved or kept by us to cover the costs we are put to in dealing with your fraud.
If you have not authenticated your current email address with us and/or if it cannot accept service emails from us and/or you mark our emails as spam, abusive or junk then, and in any such event, we can terminate your Account.
These are the rental terms on which we supply products to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
We are Taite Ro. a company registered in England and Wales under company number 12880711 and have our registered office at 12 St Augustine’s, Bedford, MK40 2ND.
To contact us, please email email@example.com
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
ACCEPTANCE OF CONTRACT
By placing an order on www.taitero.co.uk, you (the user) are agreeing to the rental terms contained herein. The user is liable for all fines payable under terms of this contract.
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Taite Ro. may occasionally request users to provide photographic identification before proceeding with their rental order.
If we cannot accept your order, we will inform you of this and refund you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
We only rent to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
DELIVERY OF PRODUCTS
The costs of delivery will be displayed to you on our website. We use Royal Mail to deliver our orders. Any delivery time or date given by Taite Ro. to the User is an estimate only.
Items booked for delivery on a Sunday through our '1 Day (Try On Only)' service will be received on the subsequent Monday.
If the item is delivered late the user must accept delivery unless a non-delivery agreement is reached in advance between Taite Ro. and the user. We are not responsible for delivery delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If after a failed delivery to you, you do not re-arrange delivery or collect the item from a delivery depot we will contact you for further information. It is the Users responsibility to ensure the item is returned is collected and returned to us. Any delays may result in the User being charged late return fees. If, despite our reasonable efforts we are unable to contact you or re-arrange delivery or collection the item will be deemed lost and the User will be charged the RRP of the item.
RENTAL PERIOD AND LATE FEES
The rental period shall commence from when the User (or a third party nominated by the User) receives their item(s) and shall continue until the Taite Ro Items are dropped off with their chosen courier.
Where apparel has not been sent Next Day Special Delivery by the designated Rental Return Date then Taite Ro are entitled to charge additional hire fees to the users credit/debit card which was provided at the time of the original rental.
Late fees are charged according to the following structure:
The leased item is and will at all times remain the absolute property of Taite Ro.
The User accepts full responsibility for the safekeeping of the apparel once the item has been signed for.
DAMAGES & THEFT
If the Apparel gets lost or damaged beyond repair:
Theft of any item will not be tolerated. If you steal or attempt to steal any item, Taite Ro. shall be entitled to take legal action against you.
If you have taken out insurance on your item then you are covered for all repairable damages. Examples include, ripped seams, zip breaks and removable stains that require extra attention. Insurance does not cover damages where the dress must be replaced or written off entirely. In these instances customers are liable to pay the replacement dress costs. Damage assessment is at the discretion of Our expert team of seamstresses. In the rare case that the item needs to be replaced, customers are sent the damaged dress to keep once the replacement costs have been paid.
User cancellation: If the User cancels an order up to 2 weeks in advance of their chosen delivery date they are entitled to receive a full refund. Orders cancelled with less than 2 weeks’ notice are still liable to pay the rental fee, however the delivery fee will be refunded and the User will receive rental credit.
Taite Ro. cancellation: In certain circumstances we may need to cancel an order before it has been dispatched to the user. Said circumstances can include: if the apparel ordered has not been returned/or has been returned damaged by a previous customer, or if the User in question has given us cause to be concerned about their suitability to receive future rentals (e.g. frequent late returns, theft or damaged items). In these circumstances a full refund will be issued to the User.
IF THERE IS A PROBLEM WITH THE PRODUCT
If you have any questions or complaints about the product, please contact us. You can write to us at firstname.lastname@example.org, within your message please include your order number and attached any supporting photos or documentation.
If you wish to exercise your legal rights to reject products you must post them back to us. We offer rental credit for the rental price for all of our rentals. To receive rental credit you must ensure that the apparel is returned via Royal Mail Special Delivery within 24 hours of receiving your item, with the tags and ribbon intact. You must also notify us via email@example.com within 24 hours of receiving your item. You can use this rental credit to exchange an item and you have up to 6 months from the issue date to use your rental credit.
PRICE AND PAYMENT
The price of the rental will be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price of the product advised to you is correct.
It is always possible that, despite our reasonable efforts, some of the products we rent may be incorrectly priced. We will normally check prices so that where the product’s correct price at your order date is less than our stated price on the first day your rental period, we will charge the lower amount.
We use Stripe to process our payments and therefore accept almost all major credit and debit cards. You must pay for the products at the point of reservation.
By using Stripe as a payment method, you authorise Stripe to store your card details in case we need to recharge a card for associated fees, e.g. late fines.
Klarna as a Payment Method: Users also have the option to select Klarna as a payment method for renting items on our platform. By choosing Klarna, Users agree to comply with our terms and conditions as well as Klarna's terms of service.
Payment Process with Klarna: When selecting Klarna as the payment method, Users authorise the processing of payments through Klarna's platform. Klarna may require specific information during the payment process to verify and facilitate the transaction.
Responsibilities and Rights: Both Users and our platform (us) hold certain responsibilities and rights when Klarna is used as a payment method. Any refund, return, cancellation, or dispute related to payments made through Klarna shall adhere to Klarna's policies and procedures.
Klarna Terms and Conditions: Users are encouraged to review Klarna's terms and conditions separately to comprehend the specific terms associated with using Klarna as a payment method. Our utilisation of Klarna as a payment processor is contingent upon compliance with Klarna's terms and policies.
Liability and Disputes: In the case of issues like failed payments, delays, or other concerns arising from Klarna transactions, our platform's liability is limited as per our general terms and conditions. Any disputes or inquiries regarding Klarna transactions should be addressed directly with Klarna following their established protocols.
Changes and Updates: The terms related to Klarna as a payment method might undergo updates or modifications. Users will be notified of any changes to these terms through our website or other communication channels.
Legal Compliance: These terms adhere to applicable laws and regulations governing the use of Klarna as a payment method, ensuring compliance with consumer rights and data protection.
Accessibility: These terms regarding Klarna payments are easily accessible on our website, particularly during the checkout process, and can also be found on our terms and conditions page.
By selecting Klarna as a payment method on our rental platform, users acknowledge and agree to abide by these terms and conditions.
HOW WE MAY USE PERSONAL INFORMATION
You acknowledge that:
the images on the Site are of the actual Garment fitted to a model or mannequin and that the Garment may not fit you in the same way;
the images which you see on your screen will differ from those we upload in terms of colour and definition and that we do not guarantee that the colours you see will match the actual garment;
the sizing we show on the Site reflects the sizing we have been given by the manufacturer of the Garment;
you will examine and try on the Garment immediately following its delivery and tell us without delay if it is suffering from any damage, does not fit or is in any way short of the description we have supplied on the Site;
we will make charges for repairs or cleaning, as specified below, unless you tell us before you use the Garment of any issues present when it was delivered;
the value of the Garment is that we have advised on the Site;
you must follow all and any instructions we provide with the Garment both for its use and packing; and
that you will use the Garment in a proper manner and treat it with the same respect you would apply if you had borrowed it from a close friend.
You agree that you will:
not alter or add to the Garment in any way and
not clean or attempt to clean the Garment in any way.
OTHER IMPORTANT TERMS
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of breaking this contract, this will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in English courts.