Returns and Refunds
Our Try On Service
Book our one day try on service and return next day unworn, with tags and ribbons still in place. If you decide to proceed with the rental for a future date, we will refund the one day try on fee. Postage costs still apply.
We offer a try on service to help customers find their perfect outfit. To help find and pick the right outfit we also offer styling and sizing assistance – just slide into @taiterouk DM’s or email firstname.lastname@example.org
If for any reason, you do not wear your outfit, we offer rental credit for unworn items.
Returns are free and super easy, simply return your item using the box that your item was delivered in. The return address will be provided on the card inside the box. We recommend Royal Mail Special Delivery as items are then insured for its value. Please drop it off on or before the last day of your rental. Items must be dropped by 12pm on the last day of your rental.
If your return date is a Sunday, you must post your return back to us by 12pm on the following Monday, and if your return date is a Bank Holiday Monday, please return it by 12pm on the following Tuesday.
Top tip: if you know it’s going to be a boozy one, make sure you plan your rental period well so that you can get over the hangover before sending your dress back. No-one wants to be sorting out returns and going to the post office on a hangover!